Staff

About LVH

Welcome

Lakeland Veterinary Hospital has been providing quality service to the Brainerd lakes area for over 40 years. Our award-winning facility was designed and built in 2000 by local architects with the purpose of providing our patients with a clean and comfortable environment.

Our professional staff is dedicated to providing your pet with the best medical attention available. We strive to provide your pet with the same level of professional and compassionate care that we would expect for our own pets. (Between us, we have over 50 pets, so you know we love animals!)

We would like to encourage you to call our hospital with any questions or concerns you may have about your pet. Individual and group tours of our hospital and boarding facility are available upon request.

Where is your hospital located?
The hospital is located off Hwy 371 on Woida Road, right behind Arby's and next to Comfort Suites Motel.

What are your hours of operation?
Hospital Hours:Monday-Friday 8am-5pm.

Additional Boarding Hours: Saturday 8am-11am and Sunday 10am-11am and 2pm-4pm.

To allow adequate time for all patients and scheduled surgical procedures, we operate by appointments only. Like humans, pets don't always synchronize their illness with appointment books. When an emergency arises, delays are inevitable. Please understand this and realize we make every attempt to see appointments on time. A phone call is greatly appreciated if a scheduled appointment needs to be changed.

AAHA Certified

The American Animal Hospital Association (AAHA) establishes exacting standards for veterinary practices. AAHA fosters professionalism and excellence in all phases of hospital operations. To become an AAHA-accredited hospital, our pet health care team must comply with AAHA's strict standards. We take great pride in having met these difficult standards.

These standards pertain to all areas of the practice including accurate record keeping, diagnostic capabilities, appropriate anesthesia, sterile surgical procedures, preventative medicine, dentistry, pharmacy, proper housekeeping and emergency care.

Visit AAHA's website at www.healthypet.com for more information.

What should I do if there is an emergency and your clinic isn't open?

If you have an emergency outside of our regular office hours, simply call our number at 829-1709 to hear a recorded message that will tell you how to reach the answering service. Please leave them your first AND last name, phone number and the nature of the emergency. A veterinarian will be notified of your emergency and will promptly return your call at the number provided. Please wait to hear from the vet before leaving for the hospital, and please make sure your phone line is open to receive the call.

What are the terms and methods of payment?

We make every effort to be sure we provide your pet with the most up-to-date medical and surgical care. Our fees reflect this and are considered fair and reasonable. Unlike human hospitals, the facilities and equipment here are provided entirely by private enterprise. You will be given an itemized receipt after services are provided. Estimates from the doctor are available upon request for any anticipated medical care.

For our client's convenience, we do accept personal checks, CareCredit, Visa, MasterCard, American Express and Discover. A deposit is required when pets are left in the hospital. All accounts must be paid in full before your pet can be discharged. Where this credit policy may compromise the health of your pet, and where credit history is acceptable, extended payments may be arranged with the Office Manager.

Staff Education

Our hospital is dedicated to the continued improvement of our staff. Each week, we close the hospital for 1-2 hours on Tuesday afternoons to discuss our customer service performance of the prior week and to intensively train staff on a variety of medical and service-related topics.

Our goal is to provide the highest standard of patient-care and client satisfaction possible.

About LVH

Lakeland Veterinary Hospital has been providing quality service to the Brainerd lakes area for over 40 years. Our award-winning facility was designed and built in 2000 by local architects with the purpose of providing our patients with a clean and comfortable environment.

Our professional staff is dedicated to providing your pet with the best medical attention available. We strive to provide

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See your pet on Petly – As your pet's personal health page, Petly is a special place for you and your pet. You're just one click away! – GO TO PETLY

 

If you have an after-hours emergency, please call our hospital at (218)829-1709 to have the on-call doctor paged. Lakeland Veterinary Hospital shares emergency call on a rotating basis with other local hospitals and AEVS in St. Cloud.

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